Overview

Subscriptions can be cancelled anytime. Refund requests are considered case-by-case within 14 days of purchase. To request a refund, email [email protected] with your purchase details.

Subscription Cancellation

You can cancel your Plumbing Booster subscription at any time. Cancellation takes effect at the end of your current billing period — you retain full access to the software until then, even if you cancel mid-cycle. No further charges will be made after cancellation.

Refund Eligibility

Monthly subscriptions: Refund requests must be submitted within 14 days of the date your monthly payment is successfully processed.
Annual subscriptions: Refund requests must be submitted within 14 days of the date your annual payment is successfully processed. After the 14-day window, annual subscriptions remain active until the end of the billing period but are not eligible for a prorated refund of unused months.
Renewal payments: Annual subscription renewals are treated as new purchases and are subject to the same 14-day refund window.
Free trial: The 28-day free trial requires no payment. No refund is applicable since no charge was made.

How to Request a Refund

To request a refund, email [email protected] with the following information:

Your name and email address associated with the purchase
The date of purchase
The subscription plan (monthly or annual)
A brief reason for the refund request

Refund requests are typically reviewed within 5 business days of receipt. Approved refunds are returned to the original payment method used for the purchase.

Refund Review Process

Refund requests are considered on a case-by-case basis, subject to applicable consumer protection laws. We may consider factors such as the time since purchase, the reason for the request, purchase verification, and any relevant licensing information.

License Deactivation Upon Refund

If a refund is approved and processed, your subscription license will be deactivated and access to subscription features will end. Please export or save any project data you wish to retain before requesting a refund, as access to the software will be removed once the refund is processed.

Payment Processor

Subscription payments are processed through our payment provider, Paddle. Approved refunds are processed through Paddle. Refund timing may depend on your bank or payment method and can take 5–10 business days to appear on your statement after approval.

Relation to Terms of Service

This Refund Policy should be read together with our Terms of Service, which govern the overall use of Plumbing Booster.

Contact

For refund questions or to submit a refund request, contact us at [email protected] or visit plumbingbooster.com/contact.